Refunds Policy

1. Riooja’s Role as a Hotel Directory

Riooja is a hotel listing platform that helps users find the best hotels in Canada by providing information and recommendations. We do not:

• Process hotel bookings or payments
• Charge users for reservations
• Handle cancellations or refund requests for third-party bookings

All hotel reservations, payments, and refunds are subject to the policies of the third-party hotel or booking provider.

2. Refund Requests for Hotel Bookings

If you have booked a hotel through a link on Riooja, refund eligibility depends on the terms and conditions of the hotel or booking platform. To request a refund:

✔ Check the hotel’s cancellation and refund policy – Policies vary by hotel and booking provider. Some may allow free cancellations, while others have non-refundable rates.
✔ Contact the hotel or booking platform directly – Refunds are handled exclusively by the booking provider where you completed the reservation.
✔ Provide necessary details – Most refund requests require booking confirmation, payment details, and cancellation reasons.

3. Non-Refundable Hotel Stays

Certain hotel bookings are classified as non-refundable. This typically applies to:

• Discounted or promotional rates that state "No Refunds"
• Last-minute bookings with strict cancellation policies
• Special event or peak season reservations with cancellation restrictions

It is the responsibility of the traveler to review and agree to the hotel’s refund and cancellation policy before booking.

4. Riooja’s Liability in Refund Disputes

Since Riooja does not process hotel transactions, we cannot intervene in disputes regarding refunds or cancellations. If you encounter an issue with a hotel or third-party booking provider:

✔ Contact the booking provider directly – Most booking platforms have dedicated customer service for handling refund disputes.
✔ Review the provider’s refund and dispute resolution policies – Check their website for terms and conditions.
✔ Check payment protection options – If you paid via credit card, your bank may offer chargeback options for disputed transactions.

Riooja is not responsible for refund approvals, denied refund requests, or financial disputes between users and hotels/booking providers.

5. Changes to This Refunds Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of Riooja after updates constitutes acceptance of the revised policy.

6. Contact Us

If you have any questions regarding this Refunds Policy, you can reach us at:

📧 Email: [email protected]

While Riooja does not process refunds, we strive to provide accurate hotel information to help travelers make informed booking decisions.